Developing Emotional Intelligence :
Managing Emotions: General Tips
Managing Emotions: General Tips
•Taking
responsibility
•Emotions
can be managed
•Positive
emotions also need managing
•Easier
to prevent negative emotions than controlling them
•Deal
with emotions early
Components
of Emotional System:
•Emotional
make up
•Thoughts
or Appraisals – Interpretations and Expectations
•Physiological
changes – Arousal levels
•Behaviours or action tendencies
Managing
Thoughts/Appraisals :
•Change
your perception/perspective
•Appraisals
cause reactions – 10% events and 90% our reaction
•Unrealistic
expectations
•Becoming
aware of the emotion and its cause
•We
can choose how we respond