Thursday, October 17, 2013

Developing Emotional Intelligence :

Managing Emotions: General Tips

Taking responsibility
Emotions can be managed
Positive emotions also need managing
Easier to prevent negative emotions than controlling them
Deal with emotions early
Components of Emotional System:
Emotional make up
Thoughts or Appraisals – Interpretations and Expectations
Physiological changes – Arousal levels
Behaviours or action tendencies
Managing Thoughts/Appraisals :
Change your perception/perspective
Appraisals cause reactions – 10% events and 90% our reaction
Unrealistic expectations
Becoming aware of the emotion and its cause
We can choose how we respond

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