Developing Emotional Intelligence :

Managing Emotions: General Tips

•Taking responsibility

•Emotions can be managed

•Positive emotions also need managing

•Easier to prevent negative emotions than controlling them

•Deal with emotions early

 

Components of Emotional System:

•Emotional make up

•Thoughts or Appraisals – Interpretations and Expectations

•Physiological changes – Arousal levels

•Behaviours or action tendencies

 

 

Managing Thoughts/Appraisals :

 

•Change your perception/perspective

•Appraisals cause reactions – 10% events and 90% our reaction

•Unrealistic expectations

•Becoming aware of the emotion and its cause

•We can choose how we respond